Last updated: August 23, 2026
Welcome to the Laliya FAQ page. Below are answers to the most common questions about ordering, shipping, payments, and returns.
1. Orders & Tracking
How do I place an order?
Simply browse our products, add your desired items to the shopping cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details to complete your order.
How can I track my order?
Once your order has been processed and shipped, you will receive an automated shipping confirmation email containing a tracking number and a link to track your package in real time.
Can I change or cancel my order?
If you need to modify your shipping address or cancel an order, please email us immediately at support@laliya.shop within 2 hours of placing the order. Once an order has been dispatched, it cannot be canceled or modified, but you can return it upon arrival.
2. Shipping & Delivery
Where do you ship?
We currently ship to physical street addresses and P.O. Boxes within the United States.
What are your handling and delivery times?
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Order Cut-Off Time: 5:00 PM EST (Eastern Standard Time / GMT-05:00) Monday through Friday. Orders placed after 5:00 PM EST or on weekends/holidays will begin processing on the following business day.
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Order Handling / Processing Time: 1 to 2 Business Days (Monday – Friday). Orders are verified, packed, and handed over to the shipping carrier during this window.
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Transit Time: 6 to 8 Business Days (Monday – Friday). This is the duration from when the package leaves our fulfillment facility until it arrives at your delivery destination.
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Total Estimated Delivery Time: 7 to 10 Business Days (Monday – Friday).
3. Payments & Security
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover) and digital wallet payments including Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. Our website utilizes 256-bit SSL encryption and PCI-DSS compliant checkout systems to ensure that your personal and financial data is 100% protected.
4. Returns & Refunds
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unworn, unused, with original tags, and in their original packaging.
How do I start a return?
Please email us at support@laliya.shop with your order number to request a return. Once approved, we will provide you with a return label and shipping instructions.
When will I receive my refund?
Once we receive and inspect your returned package, your refund will be automatically processed back to your original payment method within 10 business days.
What if my item arrives damaged or defective?
Please inspect your order upon delivery and contact us immediately at support@laliya.shop with photographs of the item. We will arrange a free replacement or a full refund right away.
5. Customer Support
How can I contact customer support?
You can contact us via our website Contact Form, or use our direct contact info:
Store Name: Laliya
Email: support@laliya.shop
Phone: +1 917-619-9173
Operating Hours: Monday – Friday, 8:00 AM – 6:00 PM EST
Address: 2417 Jericho Tpke, New Hyde Park, NY 11040, United States