Refund policy
Last updated: August 23, 2026
At Laliya, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help. This policy explains how returns, exchanges, and refunds work.
Return Window
You have 30 days from the delivery date to request a return. After 30 days, we're unable to offer a refund or exchange.
Return Eligibility
To be eligible, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging, with any tags still attached
- Accompanied by proof of purchase (order number or receipt)
Items that are worn, washed, damaged by the customer, or returned without original packaging may not qualify for a full refund.
Non-Returnable Items
The following cannot be returned:
- Gift cards
- Items marked "Final Sale"
How to Start a Return
Email us at support@laliya.shop with your order number and the reason for your return. Our team will review your request and send you return instructions, including the return address. Please don't send items back before receiving confirmation returns sent without prior authorization may not be processed.
Return Shipping Costs
- For change-of-mind returns, the customer is responsible for return shipping.
- If your item is defective, damaged, or incorrect, we cover return shipping and send a prepaid label (see below).
Original shipping charges are non-refundable, except where an item arrived defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order on delivery. If your item is defective, damaged, or you received the wrong product, contact us within 7 days at support@laliya.shop with photos. We'll make it right a free replacement or a full refund, including any return shipping costs.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund to your account.
Exchanges
Need a different size or color? Email support@laliya.shop and we'll help arrange an exchange, subject to availability.
Late or Missing Refunds
If you haven't received an approved refund yet, please check your bank account again, then contact your credit card company or bank, as posting times vary. If you've done this and still haven't received it, contact us at support@laliya.shop.
Order Cancellations
To cancel an order, contact us within 24 hours of placing it. Once an order enters processing or ships, it can no longer be cancelled but you may return it under this policy once it arrives.
Contact Information
Business Name: Laliya
Business Hours: 8:00 AM – 6:00 PM
Email: support@laliya.shop
Phone: +1 516-894-5027
Business Address: 3303 Horse Pen Creek Rd, Greensboro, NC 27410, United States