Shipping policy


Thank you for shopping with Laliya. This Shipping Policy explains how and when your order is processed and delivered. By placing an order with us, you agree to the terms below.

Where We Ship

We ship to all U.S. states (including P.O. boxes and APO/FPO military addresses) as well as Australia. All orders are dispatched from our fulfillment center in the United States.

Shipping Cost

We offer free standard shipping on every order  no minimum purchase required. The price you see at checkout is final; there are no hidden shipping charges added later.

Order Processing (Handling Time)

Orders are processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays). Orders placed after 12:00 PM (EST), or on a weekend or holiday, begin processing the next business day. You'll receive a confirmation email when you order, and a second email with tracking once it ships.

Delivery (Transit Time) After processing, orders typically arrive within:

  • U.S. Orders: 6–8 business days transit time (Estimated total delivery: 7–10 business days)

  • Australia Orders: 6–8 business days transit time (Estimated total delivery: 7–10 business days)

Note: These are estimates, not guarantees. Delivery may occasionally be affected by carrier delays, customs clearance for international deliveries, weather, or peak seasons.

Shipping Carriers

We ship using trusted carriers such as USPS, UPS, and international postal partners. The carrier for your order may vary based on your location and the item.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking details to update after receiving your notification.

Delays

We do our best to ship on time, but some factors are outside our control  carrier backlogs, customs clearance delays, severe weather, and high-volume holiday periods. If your order is significantly delayed, contact us and we'll help track it down.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you spot a mistake, contact us immediately we can only update the address before the order ships.

Lost, Stolen, or Undelivered Packages

If tracking shows "delivered" but you can't find your package, please check with household members and neighbors and allow 24–48 hours, as packages are sometimes scanned early. If it still doesn't appear, contact us and we'll work with the carrier to resolve it.

Order Changes & Cancellations

Need to change or cancel an order? Contact us within 24 hours of placing it. Once an order enters processing or ships, we may not be able to make changes.

Taxes & Duties

Any applicable U.S. sales tax is calculated and shown at checkout. For Australian orders, import duties, taxes, or clearance fees (if applicable based on local regulations) will be displayed at checkout or handled according to standard customs guidelines.

Contact Information

If you have any questions or require assistance regarding our Shipping Policy, please reach out to our dedicated support team using the information below:

  • Business Name: Laliya

  • Business Hours: 8:00 AM – 6:00 PM (EST)

  • Email: support@laliya.shop

  • Phone: +1 516-894-5027

  • Business Address: 3303 Horse Pen Creek Rd, Greensboro, NC 27410, United States